I recently brought my Ford F-150 into the dealership for service and overall I had a good experience. The service team was professional and took the time to listen to the issue I was having before getting started. They explained what they were checking and kept me updated during the process, which I appreciated because it made the whole visit feel transparent. The repair and inspection were handled in a reasonable amount of time, and the staff made sure everything was working properly before returning the truck to me. It’s clear the technicians are familiar with these vehicles and know what they’re doing. The waiting area was clean and comfortable, and the front desk staff were courteous throughout the visit. They quickly got a ride home for me and dropped my vehicle off at my house. Customer service can make a big difference when dealing with vehicle issues, and the team here did a good job making the process smooth and straightforward. Overall, I was satisfied with the service I received and would consider coming back here for future maintenance.

I had a great experience at ford yesterday the salesman was great everyone was very nice.will buy again from ford

Matt had no idea I was bringing my vehicle in. Didn’t ask too many questions, never lost his composure, even though he was already busy when I arrived, told me he would knock it out for me and had me in and out in an unbelievable time. If you need anything done to any type of vehicle, come see Matt!

Very customer friendly experience and made me feel like family...I will definitely go back to buy another vehicle in the future.. Parker was awesome!!! 😀

They are awesome. They came and picked up my car and gave me a bad ass Ford explorer. I praise Tyler, Kristen for keeping up the progress of my 2020 Escape. I’m going to be in the market for another vehicle. However not a ford. I’m going for a 4 door jeep hardtop. Probably used but no more than 50.000 miles loaded. Thanks Rosanne

My grandson is a 1st time buyer and Peter Arguijo helped us out and made the process so easy! We got exactly what we wanted within our budget! Definitely coming back!

Upon arrival, I was greeted by the service person and was directed to the waiting area. I was told it would be 45 minutes to an hour, and it was overall great experience. People were very kind.

They where very helpful in getting me into a vehicle when I thought it would be impossible

This team completely moved mountains to get me qualified. I will be coming back to this place for many years to come

Oil change and tire rotation done quickly while I waited. Great job.

Great experience buying my car here. Denise Bone was very helpful throughout the process, and Tyler Duncan has been excellent with oil changes and service. The continued care and complimentary services really set this place apart. Highly recommend.

The sales process from start to finish was impeccable and outstanding! I will do all my future business and refer all my friends and family members to them as well knowing they will be taken care of at Shottenkirk Grandbury Ford! Misty and Wade made the process smooth and smooth effortless! Great customer service through and through! Thank you for a great buying experience!

Our sales person was super and the finance person was PHENOMENAL! From my initial call for help which the manager handled so kindly given how messed up my particular situation was. He made me feel at ease and reassured me they could help, to the very attentive and gracious sales person we were fortunate enough to have who was also BEYOND patient with us to make sure we picked out the perfect car for us to the extremely knowledgeable and unbelievably caring finance person we had the pleasure of dealing with, our experience was exceptional! Their team truly made us feel at ease and made purchasing a vehicle so incredibly easy and more importantly we felt we were much more than just another car being sold, we genuinely felt the earnest caring of each of these incredible men. Thank you all so much for taking care of me and my daughter. She is over the moon with her new car and I couldn't be happier! I would definitely urge any one looking for a non pressure dealership with staff who genuinely care about what you want and what best fits your family to visit Shottenkirk Ford first!

Excellent service department. The staff is professional, efficient, and very helpful. Communication was clear and the process was smooth from start to finish. Great customer experience.”

Shottenkirk Ford performed service on my vehicle today, Taylor did a great job taking care of all my questions and concerns. The service visit was very quick I was in and out within an hour. Great job guys thank you Alan Harding

Had the best experience!! Loved the people and how much they help you get the best deal! Gabriel did such an amazing job and was very helpful! I loved my experience! Will definitely be going back!

The repairs for the recall on the vehicle were done and the staff was very friendly and professional.

Very fast and professional

Oil & tire rotation service took about 20 minutes. Changed cabin filter maybe another 10 minutes.

Great experience! Carson and Beau worked with me to trade in my old Mercedes for a lovely new Expedition! I'm very happy with my purchase and thankful to have had amazing people working with me. Will definitely share my great experience with others!