Drove in, no appointment looking for an oil change. 22 minutes later complete with a cabin air filter change as well. Well done!

I judge a dealership by its service department. I will definitely shop for my next Ford here. Second visit: Excellent customer service! Melissa was attentive and kept me informed of the progress. I highly recommend Shottenkirk’s service department. 06/08/25: Ditto, of course. Great service!

Well, like always . They got my van in and dionstic done and had the ac motor fixed in 3 days . And then had it delivered to my house ! That was awesome! Thanks !

Great service by Tyler and team. Got me in same day; was out within an hour.

Recently moved to Granbury, Texas and made sense to get my vehicle serviced at Shottenkirk Ford. Made an appointment online and showed up to a friendly reception. Tyler took care of me from the time I arrived to the time I left, which didn’t take long for the oil change. Shottenkirk Ford for the win and will certainly have my business as long as I live here.

Fantastic people! I have worked with them to buy 2 trucks and it has been a great experience every time!!

Great place, everything was smooth and easy, great sales team and I would highly reccomend

Excellent service!!

These guys are the best! Definitely would recommend talking to Peter about any of your vehicle needs!

We came to look at the vehicle I wanted. I set an appointment with Peter. We got there early and he was very accommodating, received us right away. Great guy, very honest, and helpful. Answered all our questions. Even fed us! He makes you feel like he’s helping out family. 10/10 service and recommendations. Thanks Peter for all your help!! He’s the best!

Peter was very knowledgeable and took the best care of us. This is our third purchase with Shottenkirk and his professionalism is another reason we keep coming back. The experience was flawless and if you need a new Ford, ask for Peter!

My truck was picked up at home by the valet service . The service advisor reviewed my concerns troubleshooting and found a good conclusion for the servicing of my truck. I am a satisfied customer and Matt is a good service manager.

Thanks, Peter for your help. Keep up the good work!

Great customer service! Peter did a great job and treated us right at every step through the buying process.

Peter was very helpful and professional during my visit to the dealership today. Although I didn’t end up purchasing a vehicle at this time due to limited inventory, I appreciated his time and would definitely recommend working with him.

After a bit of a bumpy start, I can genuinely say I was won over and ultimately most pleased with my buying experience! This was my first truck deal from searching to financing. The initial salesman sent me the wrong truck info (things happen, no big deal) and after a few phone calls, finally got on the right track. I then spent 2 days trying to get information requested on why I was being charged $450 more than necessary concerning title work (I work for a bank so easily spotted). I was getting frustrated to say the least. Turns out, my initial salesman quit. Denise realized I was messaging an empty station and saved the day. She jumped in and explained, answered all my questions, addressed the overcharge with finance who got it corrected, and got me with a new sales rep, Miranda. I live 2 hours away and drove to see my truck. We go for the test drive, every light on the dash is on and there was a heavy vibration at 70. My husband was tech for 13 years at a Chevy dealership… he misses nothing lol 😬😂 Needless to say, we weren’t pleased, especially after driving all that way and they knew we were coming. Brian and Miranda were both mortified as it hadn’t been lit up like a Christmas tree the prior day and didn’t understand why the tires were also an issue if it had just left service. Given the hour we arrived, service was closed. They both assured me all would be fixed, service would get an earful, and even offered to deliver the truck for us. We declined and made plans to drive back. They then offered to fill our truck for the troubles. We returned 2 days later to find everything corrected- new battery in place, tires rotated, and truck gleaming. Everyone I had spoken to throughout the process came to shake my hand and say good morning when we came in to sign. All smiles and kind words. Coffee? Water? Whatever they could do to make us comfortable. Although it started a little rough, everything was fixed and I was genuinely impressed with how they went above and beyond to make it right (and hold the keys hostage so I could come back for her and someone else didn’t sell her hehe). Denise, Miranda, Mike, Brian, and TJ saved this deal for me and came through for me when I needed them most! I absolutely recommend this team and this dealership! Thanks again yall!

Service went well and didn’t take too long

Tyler was so great to talk to. He made it feel like we were long time friends. Super friendly and easy to talk with. I will definitely trust his reliability and will come to him with my car needs.

Got oil change and tire rotation and new wipers. Used my Ford pass points

Just purchased a used Toyota Tundra from Shottenkirk Ford. Overall, I am very happy with the dealership and with my purchase. The price is right! Not over priced at all. As with any dealership, they are salesman. And after a little back and forth we were able to get very close to what I wanted for my trade. My next purchase will more than likely be through them though. And I’ll give our salesman, Peter, another go for sure!